Asiakaspalvelutrendit ovat suurilta osin tuttuja jo viimevuosilta. Monikanavaisuus, saumattomuus, proaktiivisuus, läpinäkyvyys ja tekoälyn suurempi käyttö ja hyödyntäminen. Suuria muutoksia ei ole siis odotettavissa, mutta tiedon ja tiedonhallinnan roolit korostuvat enemmän. Asiakaspalvelu lähitulevaisuudessa hyödyntää enemmän tekoälynkäyttöä. Keskeisenä trendinä on jo vuosien ajan ollut saumattoman asiakaskokemuksen tavoittelu ja se ei ole trendinä katoamassa mihinkään. On tullut itsepalvelukassoja…
Read more
Wish I Was There: Laos
The Most Serene Country in Southeast Asia Laos is the only landlocked country in Southeast Asia. Its laid-back atmosphere, stunning karst mountain landscapes, and the mighty Mekong River invite visitors to enjoy this gem of Southeast Asia. Officially known as the Lao People’s Democratic Republic, Laos still remains a socialist country, although you wouldn’t guess…
Read more
Explore the incredible Senja Island
Senja, one of Northern Norway’s gems, offers travelers stunning landscapes, beaches, and hiking trails The island of Senja has grown in popularity among travelers in recent years and, along with the Lofoten Islands, has become a popular destination. Senja offers travelers nature experiences that are hard to forget. High mountains, white sandy beaches, and charming…
Read more
On a trip to the flavours of the world
Some travels for places, but i just love food I love food and maybe some random glass of wines. The best thing is to combine food and tourism. So we can enjoy places, culture and enjoy the local foods. It tells us stories about the places, it can be great aroma throught the streets that…
Read moreI wish I was there: Uluwatu
A breathtaking cliffside paradise The closest thing to paradise that I have experienced has to be Uluwatu. Located on the southern tip of Bali, Uluwatu truly is a coastal gem where steep cliffs meet the waves of the Indian Ocean. From the cliffs of Uluwatu every sunset feel like magic as the sun sets to…
Read more
Top 5 Things To Do In Gothenburg
Gothenburg is the second-largest city in Sweden and the main hub of the Swedish west coast. It’s a perfect combination of a city and a small town: the variety of restaurants, museums, activities and accommodations is world-class, but the city is compact and charms visitors with its laid-back atmosphere. In this post I’m going to…
Read more
Wish I was there: Salla
Imagine a quiet and peaceful small lake surrounded by trees with yellow and orange leaves, few birds swimming in the lake and only a handful of other people around you in the camping area. That’s the exact view that I had on a road trip few years ago, it was amazing! Planning for the trip…
Read more
Working and studying – does it really work?
A wise way – probably not I wasn’t wise enough to take the easiest way with my studies. It would have been much easier to take care of these things a bit more early. But here I am. With a family – husband and two kids – and a full time job. It takes a…
Read more
Balance of work, online studies and hobbies
In today’s fast-paced world, the demand for self-improvement and growth is greater than ever. Many of us have taken the leap to pursue online studies while keeping full-time jobs. However, with effective time management and a flexible lifestyle, managing both work and studies can be a rewarding journey.
Read more
Why Lapland is the best place to study tourism
Northern lights, the midnight sun, the magic of Christmas and the beauty of autumn colors… Lapland offers an incredible setting to study tourism. The same reasons that attract tourists year after year, from both abroad and southern Finland, make Lapland a top destination for tourism studies.
Read more