1.0CEMiT students blog about digital marketinghttps://blogi.eoppimispalvelut.fi/cemitEmmi Luukkanenhttps://blogi.eoppimispalvelut.fi/cemit/author/emmilu/Empathy in Customer Service - CEMiT students blog about digital marketingrich600338<blockquote class="wp-embedded-content" data-secret="IAUpsROnZL"><a href="https://blogi.eoppimispalvelut.fi/cemit/2024/09/05/empathy-in-customer-service/">Empathy in Customer Service</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://blogi.eoppimispalvelut.fi/cemit/2024/09/05/empathy-in-customer-service/embed/#?secret=IAUpsROnZL" width="600" height="338" title="“Empathy in Customer Service” — CEMiT students blog about digital marketing" data-secret="IAUpsROnZL" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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I familiarized myself with the research report “Empathy in Customer Service: A Consumer Survey and Practical Guide” made by GENESYS and MyCustomer (n.d.). The report presents in relative detail the survey conducted, the methods used and the survey group as well as the findings of the survey. Based on the findings, a six-step practical guide...