Satisfied with empathy in customer service? Does digital customer service reduce empathy? Did you know that you can experience empathy from effective digital service? What empathy is? In this blog post, I present the results of a consumer survey commissioned by My Customer and Genesys. The study examined how successfully organizations take care of their…
Read moreThe report I chose is focusing on Social Media trends during COVID-19 crisis, which was created by Hubspot and Talkwalker. This report gave detailed statistic on consumer behavior on media platforms during 2020. There is also tips and information for brands to market through media posts. There are 10 main categories that the report is…
Read moreThese days empathy has come very important part of customer service. This joint article by Genesys and MyCustomer tells about empathy in customer service, and how important it is in customer interaction.
Read moreIn service industry, customer experience is now more important theme than ever before, and it keep developing constantly. Feefo’s article tells about customer experience trends 2021. How are those trends changed and developed after year 2020? Where are trends going in this age of pandemic?
Read more