Empathy in customer service survey's illustration

Empathy in customer service

elmaru

Satisfied with empathy in customer service? Does digital customer service reduce empathy? Did you know that you can experience empathy from effective digital service? What empathy is? In this blog post, I present the results of a consumer survey commissioned by My Customer and Genesys. The study examined how successfully organizations take care of their…

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The power of empathy

Sonja

These days empathy has come very important part of customer service. This joint article by Genesys and MyCustomer tells about empathy in customer service, and how important it is in customer interaction.

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