Making customers feel welcome – as a group and as an individual

Introduction The article I read was about group personalization – how to make groups feel welcome and also how to make them feel that you’ve taken their individual needs into consideration as well. In this study unit we are learning about customer experience management and using the necessary digital tools concerning marketing, collecting and analyzing…

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Hyödynnätkö tarinankerrontaa tapahtumassa?

Tapahtuman tarinankerronnan oppaan avulla pystyt luomaan tapahtumastasi tai näyttelystäsi tarinan. Tarinankerronnan avulla kuulijalle välitetään tietoa, opetetaan uutta ja luodaan kokemus. Tapahtuman tarinankerrolla kerro brändisi tarina tai markkinoi yrityksesi tuotteista / palvelujen.

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The future of customer experience is… now

Reactionpaper My issue was very interesting. It was about social media trends in 2021 and beond.                       Article itself was very long, and had a lot of information. I tried to pick up some interesting things for this essey.

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Expedia Media Solutions – Social media and the travel sector

Insights and Tips for travel marketers Reaction paper by Annika According to Expedia Media Solutions average social media user spend about two hours and 25 minutes per day using social networks. Nowadays being in social media is more than just scrolling the feed, liking and following. It’s engagement between users and content creators. Also focus…

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