What importance does empathy have in customer service and why? How can you improve your businesses customer service and customer satisfaction? MyCustomer and Genesys have conducted research about this topic, that has made a significant discovery about customer service. To someone working in and studying customer service, this information could be vital. How to learn…
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How to manage studies while working
It is a huge tackle to find a balance between full-time job and full-time studies. And if that is not enough where do you find the time to take care of yourself and perhaps a family as well. We are all individuals and we all have different ways to adapt and to survive in challenging…
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Maintaining humanity in customer service
For the task to write a reaction paper I chose the article about humanity in customer service as customer service has always been close to my heart. I’ve been working in tourism industry for over 20 years now and there isn’t a position in this field of tourism industry that doesn’t require customer service skills….
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Event Marketing – How to boost attendance through social media
My theme is event marketing – How to boost attendance through social media. I chose this theme because it’s interesting, that social media has so huge role nowadays. I am also quite familiar with this topic, because in last spring I was involved with this event as a school project. I worked this project as…
Read moreCustomer Service Trends 2023
By Taru Mäkitalo Customer service is a lifeblood of any successful business. In today´s fast-paced and high competitive market, staying ahead of the curve in delivering exceptional customer service is essential for retaining existing customers and attracting new ones. To accompish this, businesses must keep a close eye on emerging customer service trends. In this…
Read moreReaction paper – Veronica Suominen
CX Trends 2023 – Consumers Expect AI to radically transform service I chose this topic to my reaction paper due to personal interests. Through my background on marketing and studies on customer experience, this report caught my eye. For about one year now, I have been wanting to study more about AI and its potential,…
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Ruska: The Magical Autumn Colours of the Arctic Lapland
When is the best time to see the autum colours the Arctic Lapland? There is an old joke, that says that the autum coulours- season starts at 10th of September at 10 am. It is quite true, because the best time to see them in Northern Finland is typically in September and early October. Autum…
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Exploring the Middle East
Exploring in the Middle East can be challenging – especially if you don’t know anything about the area or its culture. Many countries and travel destinations in the Middle East totally outshine their reputation. However here are some things you should be aware of. Especially if this is your first time. We will guide you…
Read moreThe Future of Tourism Trend Report
Did the pandemic impact us as much as we thought it would? “The Future of Tourism”, a tourism trend report made in September 2021 by Lab8 by Haaga-Helia introduces emerging trends in tourism focusing on hotels, uses of new technologies and innovations in hotels and hotel services and ways of meeting customers’ new needs in…
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The travel consultant of tomorrow
Insights for the New World of Travel Part of the research “Insights for the New World of Travel” the report is about the changing travel industry after COVID-19 and presents different outlooks for travel sellers to recover for the future. The research is published by the leading travel technology company Amadeus. Rapidly developing technology demands…
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