Workshop 2: Travel blog

Hello, my name is Tanja Linna. I am 24 years old student from Rovaniemi. The subject of my blog-post is the most interesting places to visit in the Andalusia region, Spain. I, myself, have lived for 7 months in the Málaga area, Benalmádena and traveled aroud the area and seen amazing cities and sights. Here,…

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Empathy and the future

“Empathy in digital age” I have watched cognitive neuroscientist Katri Saarikivi’s TEDx talk on Youtube. The speech was called “Empathy in digital age” and, as the name tells, it was about empathy and it’s compatibility with the digital age. Saarikivi first explained what empathy is and how empathy works in our brain, how it can…

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Amadeus Delivering on Group Personalization

First section was about understanding about costumers/guests exception’s. Now days traveler´s arent looking anymore just simple trip, they are looking for trip that is tailored for them.And what I have learn if I did understand that text right that many companies are failing to add for customer that good experience for them. They are now…

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Introduce

Hey, I´m Enni Loukina 31 years old second year student. From this particular course, I expect to practice more Work/Job English. My free times when I am not working or studying , I am with my 11 years old child and our 8 months old rabbit.

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Workshop 2: blogging & Introduce

Hey! I’m Karolina, a second-year restonomy student. From this particular course, I expect language skills to be remembered and more learning it. Besides work and school, my hobbies is the gym and dog sports. Koiraharrastus on merkittävä harrastusmuoto, ja koirien kanssa harrastetaan hyvin monipuolisesti. Mahdollisuudet koiran kanssa harrastamiseen ovat rajattomat. Harrastusmuotoja on tarjolla monipuolisesti. Kennelliiton…

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Empatia asiakaspalvelussa

Empatiaa asiakaspalvelussa-artikkelissa tuodaan esille tutkimustuloksia ja empatian tärkeyttä, artikkelissa kerrotaan ja korostetaan sitä, miksi empatia on tänä päivänä entistä tärkeämpää, ellei tärkeintä asiakaspalvelussa.  Ihmismieli on aina kiehtonut ja ollut mielenkiintoista, empatia on varsin tärkeä taito ja hyvä nk. työväline monessakin ammatissa ja ihan myös arjessa. Artikkelin esittely on mielestäni tiivistetty hyvin: ” Kun asiakasyhteysyhdistys (CCA)…

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