What importance does empathy have in customer service and why? How can you improve your businesses customer service and customer satisfaction? MyCustomer and Genesys have conducted research about this topic, that has made a significant discovery about customer service. To someone working in and studying customer service, this information could be vital. How to learn…
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Maintaining humanity in customer service
For the task to write a reaction paper I chose the article about humanity in customer service as customer service has always been close to my heart. I’ve been working in tourism industry for over 20 years now and there isn’t a position in this field of tourism industry that doesn’t require customer service skills….
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Event Marketing – How to boost attendance through social media
My theme is event marketing – How to boost attendance through social media. I chose this theme because it’s interesting, that social media has so huge role nowadays. I am also quite familiar with this topic, because in last spring I was involved with this event as a school project. I worked this project as…
Read moreCustomer Service Trends 2023
By Taru Mäkitalo Customer service is a lifeblood of any successful business. In today´s fast-paced and high competitive market, staying ahead of the curve in delivering exceptional customer service is essential for retaining existing customers and attracting new ones. To accompish this, businesses must keep a close eye on emerging customer service trends. In this…
Read moreThe Future of Tourism Trend Report
Did the pandemic impact us as much as we thought it would? “The Future of Tourism”, a tourism trend report made in September 2021 by Lab8 by Haaga-Helia introduces emerging trends in tourism focusing on hotels, uses of new technologies and innovations in hotels and hotel services and ways of meeting customers’ new needs in…
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The travel consultant of tomorrow
Insights for the New World of Travel Part of the research “Insights for the New World of Travel” the report is about the changing travel industry after COVID-19 and presents different outlooks for travel sellers to recover for the future. The research is published by the leading travel technology company Amadeus. Rapidly developing technology demands…
Read moreEmpathy and the future
“Empathy in digital age” I have watched cognitive neuroscientist Katri Saarikivi’s TEDx talk on Youtube. The speech was called “Empathy in digital age” and, as the name tells, it was about empathy and it’s compatibility with the digital age. Saarikivi first explained what empathy is and how empathy works in our brain, how it can…
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