Future megatrends in travelling

The Earth has been going through years of big changes for the past four years. People’s movements on Earth have undergone major changes. Climate change, COVID and then the war in Ukraine. Obtaining visas has been tightened and the challenging financial situation has limited who can travel. Can the future megatrends in travelling be predictable…

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The smart event marketing playbook

This article claims to introduce everything the modern event planner should know about marketing a conference or professional event – in 26 pages. I have quite a long a wide experience in organizing different types and sizes of events and was really into reading this article and see if there would be something new regarding…

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How to manage studies while working

About me My name is Noora. I’m a 31 year old student and I live here in Lahti. My school University of Applied Sciences is in Rovaniemi Lapland, but I live here in Lahti and I do all my studies online. I also work in grocery store during my studies. I love the combination of…

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The power of social media

I chose the social media trends report as the topic. I do not use the social media very much so I thought that through this text I would get to know more about it. This will definitely be useful for me in the future. Social media is a modern so it would be good to…

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Delivering the next-generation customer experience

(Photo: IStock) What is the new generation customer experience? In this blog text, we will discuss how business process outsourcing (Bpo) helps the company to focus on the customer’s needs. Since customer experience (cx) has become the “battlefield” of customer loyalty in modern times, more companies have started to outsource their operations to third parties…

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Israel – My favourite destination

Great location, warm weather, tremendous history, and Middle East cuisine and culture – Israel is full of things to explore though it’s a small coutry. On my trips to Israel I have experienced vibrant Tel Aviv – the city that never sleeps, Holy sites at Jerusalem, Dead Sea – the lowest point of earth, beautiful…

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Hello, how can I help you?

What importance does empathy have in customer service and why? How can you improve your businesses customer service and customer satisfaction? MyCustomer and Genesys have conducted research about this topic, that has made a significant discovery about customer service. To someone working in and studying customer service, this information could be vital. How to learn…

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How to manage studies while working

It is a huge tackle to find a balance between full-time job and full-time studies. And if that is not enough where do you find the time to take care of yourself and perhaps a family as well. We are all individuals and we all have different ways to adapt and to survive in challenging…

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Maintaining humanity in customer service

For the task to write a reaction paper I chose the article about humanity in customer service as customer service has always been close to my heart. I’ve been working in tourism industry for over 20 years now and there isn’t a position in this field of tourism industry that doesn’t require customer service skills….

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