By Taru Mäkitalo Customer service is a lifeblood of any successful business. In today´s fast-paced and high competitive market, staying ahead of the curve in delivering exceptional customer service is essential for retaining existing customers and attracting new ones. To accompish this, businesses must keep a close eye on emerging customer service trends. In this…
Read moreReaction paper – Veronica Suominen
CX Trends 2023 – Consumers Expect AI to radically transform service I chose this topic to my reaction paper due to personal interests. Through my background on marketing and studies on customer experience, this report caught my eye. For about one year now, I have been wanting to study more about AI and its potential,…
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Ruska: The Magical Autumn Colours of the Arctic Lapland
When is the best time to see the autum colours the Arctic Lapland? There is an old joke, that says that the autum coulours- season starts at 10th of September at 10 am. It is quite true, because the best time to see them in Northern Finland is typically in September and early October. Autum…
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Exploring the Middle East
Exploring in the Middle East can be challenging – especially if you don’t know anything about the area or its culture. Many countries and travel destinations in the Middle East totally outshine their reputation. However here are some things you should be aware of. Especially if this is your first time. We will guide you…
Read moreThe Future of Tourism Trend Report
Did the pandemic impact us as much as we thought it would? “The Future of Tourism”, a tourism trend report made in September 2021 by Lab8 by Haaga-Helia introduces emerging trends in tourism focusing on hotels, uses of new technologies and innovations in hotels and hotel services and ways of meeting customers’ new needs in…
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The travel consultant of tomorrow
Insights for the New World of Travel Part of the research “Insights for the New World of Travel” the report is about the changing travel industry after COVID-19 and presents different outlooks for travel sellers to recover for the future. The research is published by the leading travel technology company Amadeus. Rapidly developing technology demands…
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Workshop 2: Travel blog
Hello, my name is Tanja Linna. I am 24 years old student from Rovaniemi. The subject of my blog-post is the most interesting places to visit in the Andalusia region, Spain. I, myself, have lived for 7 months in the Málaga area, Benalmádena and traveled aroud the area and seen amazing cities and sights. Here,…
Read moreEmpathy and the future
“Empathy in digital age” I have watched cognitive neuroscientist Katri Saarikivi’s TEDx talk on Youtube. The speech was called “Empathy in digital age” and, as the name tells, it was about empathy and it’s compatibility with the digital age. Saarikivi first explained what empathy is and how empathy works in our brain, how it can…
Read moreAmadeus Delivering on Group Personalization
First section was about understanding about costumers/guests exception’s. Now days traveler´s arent looking anymore just simple trip, they are looking for trip that is tailored for them.And what I have learn if I did understand that text right that many companies are failing to add for customer that good experience for them. They are now…
Read moreIntroduce
Hey, I´m Enni Loukina 31 years old second year student. From this particular course, I expect to practice more Work/Job English. My free times when I am not working or studying , I am with my 11 years old child and our 8 months old rabbit.
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