Customer service trends and Artificial intelligence in Tourism

Customer Service Trends 2023

Katja Jakku Reaction paper

In the article, Customer Service Trends 2023, the focus is on the influence of AI tools evolving customer service and how to make smarter decisions while using it. The 7 trends discussed were forecast based on data from two different surveys and those combined with product usage data from existing customers. Customer services are under…

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Hello, how can I help you?

katjakurikka Reaction paper

What importance does empathy have in customer service and why? How can you improve your businesses customer service and customer satisfaction? MyCustomer and Genesys have conducted research about this topic, that has made a significant discovery about customer service. To someone working in and studying customer service, this information could be vital. How to learn…

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Maintaining humanity in customer service

jenni.narhi Reaction paper

For the task to write a reaction paper I chose the article about humanity in customer service as customer service has always been close to my heart. I’ve been working in tourism industry for over 20 years now and there isn’t a position in this field of tourism industry that doesn’t require customer service skills….

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