(Photo: IStock) What is the new generation customer experience? In this blog text, we will discuss how business process outsourcing (Bpo) helps the company to focus on the customer’s needs. Since customer experience (cx) has become the “battlefield” of customer loyalty in modern times, more companies have started to outsource their operations to third parties…
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For the task to write a reaction paper I chose the article about humanity in customer service as customer service has always been close to my heart. I’ve been working in tourism industry for over 20 years now and there isn’t a position in this field of tourism industry that doesn’t require customer service skills….
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Insights for the New World of Travel Part of the research “Insights for the New World of Travel” the report is about the changing travel industry after COVID-19 and presents different outlooks for travel sellers to recover for the future. The research is published by the leading travel technology company Amadeus. Rapidly developing technology demands…
Read more“Empathy in digital age” I have watched cognitive neuroscientist Katri Saarikivi’s TEDx talk on Youtube. The speech was called “Empathy in digital age” and, as the name tells, it was about empathy and it’s compatibility with the digital age. Saarikivi first explained what empathy is and how empathy works in our brain, how it can…
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