{"version":"1.0","provider_name":"Cemit students&#039; blog on digital marketing","provider_url":"https:\/\/blogi.eoppimispalvelut.fi\/cemit2023autumn","author_name":"hjokinen","author_url":"https:\/\/blogi.eoppimispalvelut.fi\/cemit2023autumn\/author\/hjokinen\/","title":"Empatia ja asiakaspalvelu - Cemit students&#039; blog on digital marketing","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"eYMjoLmFlc\"><a href=\"https:\/\/blogi.eoppimispalvelut.fi\/cemit2023autumn\/empatia-ja-asiakaspalvelu\/\">Empatia ja asiakaspalvelu<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogi.eoppimispalvelut.fi\/cemit2023autumn\/empatia-ja-asiakaspalvelu\/embed\/#?secret=eYMjoLmFlc\" width=\"600\" height=\"338\" title=\"&#8220;Empatia ja asiakaspalvelu&#8221; &#8212; Cemit students&#039; blog on digital marketing\" data-secret=\"eYMjoLmFlc\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogi.eoppimispalvelut.fi\/cemit2023autumn\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Mit\u00e4 empatia on? Empatian osaamisen merkitys asiakaspalvelussa? Miten hy\u00f6dynn\u00e4t taitojasi asiakaskohtaamisessa? T\u00e4n\u00e4 p\u00e4iv\u00e4n\u00e4, kun asiakkaat ovat stressaantuneempia ja ahdistuneempia kuin koskaan, kyky luoda turvallisuuden tunnetta, v\u00e4litt\u00e4mist\u00e4 ja empatiaa asiakaskohtaamisiin on suuri arvo niin yritykselle, kuin ty\u00f6ntekij\u00e4llekin. Asiakkaat, joiden tunnetilasta korostuu viha tai vaikkapa j\u00e4rkytys, niin on t\u00e4rke\u00e4\u00e4, jotta osaat n\u00e4ytt\u00e4\u00e4, ett\u00e4 ymm\u00e4rr\u00e4t ja v\u00e4lit\u00e4t. T\u00e4m\u00e4...","thumbnail_url":"https:\/\/blogi.eoppimispalvelut.fi\/cemit2023autumn\/files\/2023\/10\/computer-767781_1280.jpg","thumbnail_width":1280,"thumbnail_height":853}