Amadeus is a technology innovator that connects the entire travel ecosystem at every stage of the journey. Amadeus offers the hospitality industry solutions for reservations, sales and catering, property management and operations. Introduction Today´s word is personalization. Travelers want to find unique customer experience, even if they plan their trip as a self-guided. They know…
Read moreHow to make a customer service a more human experience?
Even if the customers want to be served quickly and quite many services have gone and are going online, customers still want human experiences. According to The Five9 COVID-19 experience showed that empathy and human connection between brands and customers are very important. Companies using contact centers should think about customers needs when architecting contact…
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