Today, when people are more stressed than ever, customer service empathy becomes very important. But at the same time, increasing digital communication is reducing it because it lacks human interaction and it’s important to understand that being empathetic isn’t the same as being polite. (MyCustomer n.d.). Personally, I like to meet the customer service representative…
Read moreKnow your clients
This blog text is about mapping the customer journey and how to do it in a simple way. This text also explores the importance ofi social media in marketing. I think that these are important things to know, if you want your business to succeed. People are using their phones all the time and most…
Read moreHow to be the best virtual event organizer?
I chose the topic for my blog post, which guides the successful organization of virtual events. The blog post was published by Kaltura in 2022, and its title is “The 2023 Guide to Virtual Events.” The post extensively covered aspects such as how to engage people during the event, what virtual events are, and what…
Read moreCreating consumer insight
This blog post is about creating consumer insight. It handles topics such who are today’s consumers, how they behave and how to reach them. It has been interesting to learn how much research has been done to show for example, how many percentages of people uses social media. In my current studies this has been…
Read moreHow to make customer service a more human experience?
Nowadays customers want even better quality services and they expect fast solutions to their problems. In this blog post we learn what to do to make customers feel that companies and people working in those companies are really interested in their feelings and experiences. My own experiences on customer service has shown that customers are…
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Santa´s busy time, meeting people after Christmas as well
Happy New Year 2024 folks! Last Christmas was so wonderful for me. I had so many meetings before the Christmas and after that as well. Would you like to hear something about Santa’s duties?
Read moreExperiences: Social Media Trends Report
This report tells about social media and its trends. What is the most popular platform and how you should use it. Report got my eye immediately, because digital marketing has become very important in business world and this report helps me understand about trends in social media. It’s also related very closely to my studies…
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Feeling Empathy in Video Games
Feeling empathy in video games TED or TED Talks is an annual online conference that showcases interesting and inspirational speakers talking about varying subjects such as education, business, and science. In 2019, one of their speakers was Catharina Bøhler, a Norwegian game developer and CEO of an independent (indie) game studio Sarepta Studio. In her…
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How to write a blog post
These instructions help you to write an effective blog post. This is how to write a list. Choose the block “List”.
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