Today, when people are more stressed than ever, customer service empathy becomes very important. But at the same time, increasing digital communication is reducing it because it lacks human interaction and it’s important to understand that being empathetic isn’t the same as being polite. (MyCustomer n.d.). Personally, I like to meet the customer service representative…
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Santa´s busy time, meeting people after Christmas as well
Happy New Year 2024 folks! Last Christmas was so wonderful for me. I had so many meetings before the Christmas and after that as well. Would you like to hear something about Santa’s duties?
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