You already might know that the mystical northern lights are not as easy to catch as some might think. There are certain things that you might want to know when hunting them and when booking excursions from travel companies in Lapland. When I worked in travel industry I often came across to many questions regarding…
Read moreToday, when people are more stressed than ever, customer service empathy becomes very important. But at the same time, increasing digital communication is reducing it because it lacks human interaction and it’s important to understand that being empathetic isn’t the same as being polite. (MyCustomer n.d.). Personally, I like to meet the customer service representative…
Read moreNowadays customers want even better quality services and they expect fast solutions to their problems. In this blog post we learn what to do to make customers feel that companies and people working in those companies are really interested in their feelings and experiences. My own experiences on customer service has shown that customers are…
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