Hoalen’s sustainable communication

Hoalen is a young Britain company. Since its inception, this surf clothing and equipment company tend to work for a sustainable production. But what is called sustainable? I surfed on their website easily because the visuals were attractive and the process “sustainable”. However, because these days it’s fashionable to call oneself sustainable, I found interesting…

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Ha Long Bay- Sustainable tourism with environmental protection

This blog post addresses the communication of sustainable tourism in the destination Ha Long Bay, a stunningly beautiful coastal landscape in Vietnam. Ha Long Bay in Quang Ninh province, Vietnam was recognized by UNESCO as a World Natural Heritage in 1994 and 2000. The natural scenery here is majestic and unique with hundreds of thousands…

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Digital Excellence: Elevating Customer Experience

Introduction The blog “How to Provide an Excellent Customer Experience in the Digital Age” investigates the effects of digital disruption on the customer experience. It highlights the challenges and opportunities firms face, with a primary focus on determining what defines a good customer experience in today’s digital world and offering practical strategies, including innovation, to…

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A new approach to increase sales- customer journey orchestration

Author Thunderhead’s article with the name “Customer journey Orchestration” tells about a new way to reach customers and increase sales with a description that is easy to understand and create curiosity for readers. And hereinafter is the summary of the article’s content: Today, customers are greatly influenced by the omnichannel model and the digital shift…

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Time has come to humanise customer service.

Five9, a worldwide customer’s solution provider. The solution provider platform Five9 published a guide to raise awareness on humanizing customer services. The aim is to understand the needs of customers in order to meet their requirement as efficiently as possible. The article shows that inborn qualities like empathy or availability have the power to improve…

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Winter in Rovaniemi

With the coldest weather in winter 2023 and – 40°C, Rovaniemi seems to be more beautiful and attractive. The first sign of winter in Rovaniemi is that the days to get shorter. It seems that the little daylight makes people appreciate time more. The early winter sky becomes clearer without any clouds and it is…

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