{"id":21,"date":"2023-11-02T08:34:53","date_gmt":"2023-11-02T06:34:53","guid":{"rendered":"https:\/\/blogi.eoppimispalvelut.fi\/lapinrajapintakurssit\/?page_id=21"},"modified":"2024-06-06T08:48:47","modified_gmt":"2024-06-06T05:48:47","slug":"palvelumuotoilulla-tuloksiin","status":"publish","type":"page","link":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/palvelumuotoilulla-tuloksiin\/","title":{"rendered":"Palvelumuotoilulla tuloksiin"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/files\/2023\/12\/Sieppaa.jpg&#8221; title_text=&#8221;Sieppaa&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/files\/2024\/01\/VASA2-logo.jpg&#8221; title_text=&#8221;VASA2 logo&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/files\/2023\/12\/Lapin-AMK-logo-1.jpg&#8221; title_text=&#8221;Lapin AMK logo&#8221; align=&#8221;right&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;40px&#8221; text_font_size_tablet=&#8221;40px&#8221; text_font_size_phone=&#8221;28px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height_tablet=&#8221;&#8221; text_line_height_phone=&#8221;1.1em&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>PALVELUMUOTOILULLA TULOKSIIN<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-26px||||false|false&#8221; custom_padding=&#8221;69px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-5px|8px||8px|false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: justify\">Palvelumuotoilu on palvelujen ja asiakaskokemuksen kehitt\u00e4mist\u00e4 osallistavan suunnitteluprosessin avulla.\u00a0 Siin\u00e4 korostuu palvelutapahtuman kokeminen sen k\u00e4ytt\u00e4j\u00e4n n\u00e4k\u00f6kulmasta, jolloin ymm\u00e4rrys palveluiden kokonaisuudesta paranee.<\/p>\n<p style=\"text-align: justify\">Palvelumuotoilussa keskityt\u00e4\u00e4n palvelun kaikkiin osa-alueisiin, kuten asiakkaan kohtaamiseen, palveluprosesseihin, fyysiseen ymp\u00e4rist\u00f6\u00f6n, digitaalisiin rajapintoihin ja henkil\u00f6st\u00f6n vuorovaikutukseen. Tavoitteena on ymm\u00e4rt\u00e4\u00e4 asiakkaan tarpeet, tavoitteet ja k\u00e4ytt\u00e4ytymismallit sek\u00e4 suunnitella palvelut niin, ett\u00e4 ne vastaavat n\u00e4it\u00e4 tarpeita mahdollisimman hyvin ja tehokkaasti.\u00a0<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/files\/2023\/12\/AdobeStock_300687105-scaled-e1702477259105.jpeg&#8221; title_text=&#8221;We understand your needs sign&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-25px||||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/files\/2024\/02\/Pamu_sitaatti_koistinen.png&#8221; title_text=&#8221;Pamu_sitaatti_koistinen&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/files\/2024\/02\/Pamu_sitaatti_annala.png&#8221; title_text=&#8221;Pamu_sitaatti_annala&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;|800|||||||&#8221; text_text_color=&#8221;#00B7E0&#8243; text_font_size=&#8221;35px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><b>PERUSASIAT HALTUUN PALVELUMUOTOILUSTA<\/b><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span><div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-5\" class=\"h5p-iframe\" data-content-id=\"5\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"Palvelumuotoilulla tuloksiin\"><\/iframe><\/div><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/youtu.be\/XQ4MhcJ2DUk&#8221; _builder_version=&#8221;4.24.3&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][\/et_pb_video][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/www.youtube.com\/watch?v=gh_TS_oyQvM&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/youtu.be\/_Dhree4lt3Q&#8221; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>PALVELUMUOTOILULLA TULOKSIIN<\/strong><\/p>\n<p>Mira Alhonsuo, Yliopettaja<br \/>Lapin ammattikorkeakoulu<\/p>\n<p>Videon pituus 17,22 min.<br \/>Videon tuotanto: Lapin ammattikorkeakoulu<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>MIT\u00c4 PALVEMUOTOILU TARKOITTAA?<\/strong><\/p>\n<p>Elina Jaakkola, Professori<br \/>Turun kauppakorkeakoulu<\/p>\n<p>Videon pituus 2,06 min.<br \/>Videon tuotanto: Turun yliopisto<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>VIISI ASIAA ASIAKASYMM\u00c4RRYKSEST\u00c4<\/strong><\/p>\n<p>Essi Raunamaa, Customer Insight Lead,<br \/>Valve<br \/>Videon pituus 45,47 min.<br \/>Videon tuotanto: Valve<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#00B7E0&#8243; text_font_size=&#8221;37px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2><strong>MIT\u00c4 J\u00c4I MIELEEN? TESTAA TIETOSI.<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span><div class=\"h5p-iframe-wrapper\"><iframe id=\"h5p-iframe-9\" class=\"h5p-iframe\" data-content-id=\"9\" style=\"height:1px\" src=\"about:blank\" frameBorder=\"0\" scrolling=\"no\" title=\"Palvelumuotoilu\"><\/iframe><\/div><\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center\"><strong>TUTUSTU\u00a0 AIHEESEEN LIS\u00c4\u00c4<\/strong><\/h3>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>TY\u00d6KALUJA<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>VIDEOITA<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><strong>LUKEMISTA<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||false|false&#8221; custom_padding=&#8221;0px||11px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Palvelumuotoilun ty\u00f6kaluja on lukuisia. T\u00e4ss\u00e4 on esitelty niist\u00e4 vain muutama, joilla p\u00e4\u00e4see alkuun.<\/p>\n<p>Asiakasymm\u00e4rrys. Opi ymm\u00e4rt\u00e4m\u00e4\u00e4n asiakastasi. PALMA.<br \/><a href=\"https:\/\/www.palma.fi\/palma-malli\/kayttajalahtoisyys\/Asiakasymm%C3%A4rrys.pdf\">https:\/\/www.palma.fi\/palma-malli\/kayttajalahtoisyys\/Asiakasymm%C3%A4rrys.pdf<\/a><\/p>\n<p>Ty\u00f6kaluja asiakasprofiilien kuvaamiseen. K\u00e4ytt\u00e4j\u00e4profiilit ja persoonat. Innokyl\u00e4.<br \/><a href=\"https:\/\/innokyla.fi\/fi\/tyokalut\/kayttajaprofiilit-ja-persoonat\">https:\/\/innokyla.fi\/fi\/tyokalut\/kayttajaprofiilit-ja-persoonat<\/a><\/p>\n<p>Asiakaspersoona &#8211; kuvaus tyypillisest\u00e4 asiakkaasta. PALMA.<br \/><a href=\"https:\/\/www.palma.fi\/palma-malli\/kayttajalahtoisyys\/Asiakaspersoona.pdf\">https:\/\/www.palma.fi\/palma-malli\/kayttajalahtoisyys\/Asiakaspersoona.pdf<\/a><\/p>\n<p>Empatiakartta.\u00a0 Palvelun tarkastelua asiakkaan silmin. PALMA.<br \/><a href=\"https:\/\/www.palma.fi\/palma-malli\/kayttajalahtoisyys\/Empatiakartta.pdf\">https:\/\/www.palma.fi\/palma-malli\/kayttajalahtoisyys\/Empatiakartta.pdf<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=-rlxxFP4okg\" target=\"_blank\" rel=\"noopener\">Palvelumuotoilun ty\u00f6kaluja &#8211; palvelupolku<\/a><br \/>Alhonen, M. Haaga-Helia. 2022.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=ol0ij8rWe34\" target=\"_blank\" rel=\"noopener\">Palvelumuotoilu &#8211; mit\u00e4 se on? 6 konkreettista n\u00e4k\u00f6kulmaa<\/a><br \/>Liljeroos, J. 2018.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=e--Hfx559e4\" target=\"_blank\" rel=\"noopener\">Palvelumuotoilun perusteet<\/a><br \/>Palvelumuotoilu Palo. 2019.<\/p>\n<p><a href=\"https:\/\/www.youtube.com\/watch?v=7v9scct9__8\" target=\"_blank\" rel=\"noopener\">Palvelumuotoilun menetelm\u00e4t<\/a><br \/>Palvelumuotoilu Palo. 2021.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Palvelumuotoilun menetelmi\u00e4 ja ty\u00f6kaluja arkeen.<br \/>Alhonen, M. &amp; Iloranta, R. Haaga-Helia. 2021<br \/><a href=\"https:\/\/www.haaga-helia.fi\/sites\/default\/files\/file\/2021-06\/sun-3amk-palvelumuotoiluopas.pdf\">https:\/\/www.haaga-helia.fi\/sites\/default\/files\/file\/2021-06\/sun-3amk-palvelumuotoiluopas.pdf<\/a><\/p>\n<p>Palvelumuotoilu. <span data-usefontface=\"true\" data-contrast=\"none\">Tuulaniemi<\/span><span data-usefontface=\"true\" data-contrast=\"none\">, J. 2016.\u00a0 Helsinki: Talentum Pro.\u00a0\u00a0<\/span><\/p>\n<p><span data-usefontface=\"true\" data-contrast=\"none\">Early Phase of Healthcare-Related Service Design. Alhonsuo, M. 2021.\u00a0 <\/span><span data-usefontface=\"true\" data-contrast=\"none\">V\u00e4it\u00f6skija<\/span><span data-usefontface=\"true\" data-contrast=\"none\">, Lapin\u00a0<\/span><span data-usefontface=\"true\" data-contrast=\"none\">Yliopisto<\/span><span data-usefontface=\"true\" data-contrast=\"none\">.<\/span><span data-usefontface=\"true\" data-contrast=\"none\"><br \/><\/span><span data-usefontface=\"true\" data-contrast=\"none\"><a href=\"http:\/\/urn.fi\/URN:ISBN:978-952-337-296-2\">http:\/\/urn.fi\/URN:ISBN:978-952-337-296-2<\/a><\/span><\/p>\n<p><a href=\"https:\/\/palma.fi\/tyopajat\/tyopaja1\/palvelumuotoilulla_asiakasymm%C3%A4rryst%C3%A4_PALMA.pdf\" target=\"_blank\" rel=\"noopener\">Palvelumuotoilulla asiakasymm\u00e4rryst\u00e4<\/a><br \/>Palma. 2018.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-14px|auto||auto|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.20.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left\">Teeman sis\u00e4ll\u00f6n ovat tuottaneet Lapin ammattikorkeakoulun asiantuntijat Milla Hirvaskari ja Mirva Tapaninen.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>PALVELUMUOTOILULLA TULOKSIINPalvelumuotoilu on palvelujen ja asiakaskokemuksen kehitt\u00e4mist\u00e4 osallistavan suunnitteluprosessin avulla.\u00a0 Siin\u00e4 korostuu palvelutapahtuman kokeminen sen k\u00e4ytt\u00e4j\u00e4n n\u00e4k\u00f6kulmasta, jolloin ymm\u00e4rrys palveluiden kokonaisuudesta paranee. Palvelumuotoilussa keskityt\u00e4\u00e4n palvelun kaikkiin osa-alueisiin, kuten asiakkaan kohtaamiseen, palveluprosesseihin, fyysiseen ymp\u00e4rist\u00f6\u00f6n, digitaalisiin rajapintoihin ja henkil\u00f6st\u00f6n vuorovaikutukseen. Tavoitteena on ymm\u00e4rt\u00e4\u00e4 asiakkaan tarpeet, tavoitteet ja k\u00e4ytt\u00e4ytymismallit sek\u00e4 suunnitella palvelut niin, ett\u00e4 ne vastaavat n\u00e4it\u00e4 tarpeita [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":8,"href":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":782,"href":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/wp-json\/wp\/v2\/pages\/21\/revisions\/782"}],"wp:attachment":[{"href":"https:\/\/blogi.eoppimispalvelut.fi\/lapinyhdyspintakurssit\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}