Social Media Workshop: YouTube

YouTube Introduction YouTube is a Service where users are able to watch, like, comment, share and upload videos. The service can be accessed on many gadgets such as mobile phones tablets laptops PCs. YouTube was established in 2005 by Chad Hurley, Steve Chen, and Jawed Karim. Currently, YouTube is owned by Google.

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Providing an excellent customer experiece in the digital age

When reading the article ‘How to provide an excellent customer experience in the digital age’ by Sana Commerce, you will come across several important and relevant subjects related to customer experiences and how to improve those things. You will figure out why this topic is so important compared to now and how it started some…

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Digital Customer Experience – Connecting the Dots

First Impression of the Article I read the article Digital Customer Experience – Connecting the Dots, published by i-scoop, which included very interesting information and approaches to digital services and their affect on customer experience. Some of the approaches were familiar to me through my own experiences, and some information was completely new. Why I…

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Best practices toolkit for digital travel marketers

Introduction This paper is based on the article “The Digital Travel Marketers’ BEST PRACTICES TOOLKIT. Digital marketing has established itself in practically every industry. People are completely integrated into the digital world. When it arrived, everything was carried away by the digital flood. And of course, how could it not affect the travel industry? Travel…

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