I am curious about customer behavior and the aim of this post is to cover the results of a consumer survey created by My Customer and Genesys. The results examined how empathy is a relevant part of companies taking care of both their customers and employees and how this affects the success of the company….
Read moreThe Changing Impact of the Internet on Travel Planning Behavior
The research I read was looking into the changing impact of the Internet on Travel Planning Behavior. They investigated 15 different sides of travel planning, and the results indicated that using the Internet made travel planning more efficient by many means for travelers. Based on the findings, they see the extent to which traditional Internet-based…
Read moreTOP 10 GLOBAL CONSUMER TRENDS 2022
INTRODUCTION In this text I have read, shown customer behavior trends which are gained popularity in 2022. Moreover, this article shows how these trends had impact on the business globally. There are such customer trends presented as “Backup planners, Climate changers, Digital seniors, Financial aficionados, The great life refresh, The metaverse movement, Pursuit of preloved,…
Read more
Tourism Business Portal: The Digital Customer Experience
Introduction to a Journey Tourism Business Portal: The Digital Customer Experience webinar by EU Growth is a series to help businesses with different marketing aspects and customer experiences. What we are focusing on is number 9 in the series which discusses the customer experience in an online environment. In the webinar they bring up interesting…
Read more
HOW TO IMPROVE AN EXCELLENT CUSTOMER EXPERIENCE IN THE DIGITAL AGE
Get more insights about our field. Introduction Every interaction you have with a client constitutes customer service. Companies are now making progress by utilizing technology and consumer behavior studies to produce more seamless, personalized, and simple services as a result of the increased alternatives for customers to contact businesses. (Market Finder) It is important to…
Read more
Digital customer experience-connecting the dots
Today’s world is all about being transformed digitalised world. People, for not even an hour can go without using any kinds of digital devices or channels. It is true that the use of digital tools has no limits and there is no end to it anytime. But it is not just about using the devices,…
Read moreMaking Customer Service a More Human Experience
What is it all about The eBook I have read was a guide to customer service. Written by a company selling cloud contact centre solutions, the goal was to convince the reader that more people contacts in the customer service are needed. The viewpoint of the author on the fact that we need more contact…
Read more