{"version":"1.0","provider_name":"PAN - Phenomena of Arctic Nature","provider_url":"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature","author_name":"Outi K\u00e4hk\u00f6nen","author_url":"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/author\/outik\/","title":"Customer insight - PAN - Phenomena of Arctic Nature","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"cdghhHhExX\"><a href=\"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/lesson\/customer-insight\/\">Customer insight<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/lesson\/customer-insight\/embed\/#?secret=cdghhHhExX\" width=\"600\" height=\"338\" title=\"&#8220;Customer insight&#8221; &#8212; PAN - Phenomena of Arctic Nature\" data-secret=\"cdghhHhExX\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"\u00a0 In this lesson, you learn about customer insight, what is needed to understand your customer. Guest\u00a0centricity,\u00a0customer focus\u00a0and\u00a0customer relationship management are crucial in delivering tourism experiences. In order to match the offer with the demand,\u00a0a\u00a0profound understanding of the customers is needed. Watch the webinar on the different levels of customer understanding and read the article. &hellip; Continue reading \"\"","thumbnail_url":"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/files\/2020\/11\/pattern_cropped.jpg"}