{"version":"1.0","provider_name":"PAN - Phenomena of Arctic Nature","provider_url":"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature","author_name":"Outi K\u00e4hk\u00f6nen","author_url":"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/author\/outik\/","title":"Customer journey - PAN - Phenomena of Arctic Nature","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Zj4ug2eITn\"><a href=\"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/lesson\/customer-journey\/\">Customer journey<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/lesson\/customer-journey\/embed\/#?secret=Zj4ug2eITn\" width=\"600\" height=\"338\" title=\"&#8220;Customer journey&#8221; &#8212; PAN - Phenomena of Arctic Nature\" data-secret=\"Zj4ug2eITn\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Now that you have picked your company\u2019s key customer segments and created 2\u20133 customer personas, it is time to map the customer journey for each persona. To learn more deeply about customer journey mapping, study one of the following materials:1. Service Design Academy: Journey Maps (video length 5:36)2.\u00a0 How to Build Customer Experience Map (blog &hellip; Continue reading \"\"","thumbnail_url":"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/files\/2020\/11\/duckboards-cropped-scaled.jpg"}