{"id":442,"date":"2020-11-02T12:51:52","date_gmt":"2020-11-02T10:51:52","guid":{"rendered":"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/?page_id=442"},"modified":"2022-01-24T14:32:05","modified_gmt":"2022-01-24T12:32:05","slug":"module-3-customer","status":"publish","type":"page","link":"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/module-3-customer\/","title":{"rendered":"Module 3 – Customer"},"content":{"rendered":"
Customer orientation means that the service is specifically created to meet the customer’s needs. The service solves the customer’s problem and offers an answer to their wishes. Therefore, we need to know who our customers are, what they need and want.\u00a0<\/header>\n
<\/header>\n
\n

In this module, you learn about customer insight, how to describe the target customers and their journey in our service process.<\/p>\n

Lessons<\/strong><\/p>\n<\/section>\n

    \n
  1. Customer insight<\/a><\/li>\n
  2. Segmentation \u2013 customer persona<\/a><\/li>\n
  3. Customer journey<\/a><\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Customer orientation means that the service is specifically created to meet the customer’s needs. The service solves the customer’s problem and offers an answer to their wishes. Therefore, we need to know who our customers are, what they need and want.\u00a0 In this module, you learn about customer insight, how to describe the target customers … <\/p>\n

    Continue reading “Module 3 – Customer”<\/span><\/a><\/p>\n","protected":false},"author":1613,"featured_media":837,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-442","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nModule 3 - Customer - PAN - Phenomena of Arctic Nature<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogi.eoppimispalvelut.fi\/phenomenaofarcticnature\/module-3-customer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Module 3 - Customer - PAN - Phenomena of Arctic Nature\" \/>\n<meta property=\"og:description\" content=\"Customer orientation means that the service is specifically created to meet the customer’s needs. 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