{"id":1006,"date":"2019-04-30T11:47:25","date_gmt":"2019-04-30T08:47:25","guid":{"rendered":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/?p=391"},"modified":"2023-06-30T11:25:25","modified_gmt":"2023-06-30T08:25:25","slug":"customer-experience","status":"publish","type":"post","link":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/language\/en\/customer-experience\/","title":{"rendered":"Customer Experience"},"content":{"rendered":"<p>Customer experience arises from interaction and is influenced by the background,&nbsp; service or product usage and situation at the end. Customer experience must be understood as a holistic event, which is also influenced by the customer&#8217;s imagination and emotions. The customer journey template can be used to describe the journey the customer takes when using the service or product. It allows you to view the touchpoints where you can influence your customer&#8217;s experience and where you can improve your product or service.<\/p>\n<p><strong><a href=\"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/files\/2018\/10\/CJ_blank_template.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Download the template<\/a><\/strong> (use Adobe Acrobat)<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1125 size-full\" src=\"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/files\/2019\/03\/Customer_journey.png\" alt=\"\" width=\"2381\" height=\"1689\" srcset=\"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/files\/2019\/03\/Customer_journey.png 2381w, https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/files\/2019\/03\/Customer_journey-600x426.png 600w, https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/files\/2019\/03\/Customer_journey-768x545.png 768w, https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/files\/2019\/03\/Customer_journey-1280x908.png 1280w\" sizes=\"(max-width: 2381px) 100vw, 2381px\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There are no travel companies without customers and therefore the development of customer experience is one of the most important areas. section for information on how to improve your customer experience.<\/p>\n","protected":false},"author":1613,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"1080","footnotes":""},"categories":[375349],"tags":[],"class_list":["post-1006","post","type-post","status-publish","format-standard","hentry","category-successful-business"],"_links":{"self":[{"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/posts\/1006","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/users\/1613"}],"replies":[{"embeddable":true,"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/comments?post=1006"}],"version-history":[{"count":14,"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/posts\/1006\/revisions"}],"predecessor-version":[{"id":2018,"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/posts\/1006\/revisions\/2018"}],"wp:attachment":[{"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/media?parent=1006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/categories?post=1006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogi.eoppimispalvelut.fi\/tourismabc\/wp-json\/wp\/v2\/tags?post=1006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}