{"version":"1.0","provider_name":"Tradenomit bloggaa","provider_url":"https:\/\/blogi.eoppimispalvelut.fi\/tradenomit","author_name":"anttsalm","author_url":"https:\/\/blogi.eoppimispalvelut.fi\/tradenomit\/author\/anttsalm\/","title":"Ihminen asiakaspalvelun keski\u00f6ss\u00e4 - Tradenomit bloggaa","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"3XlyqE9r8K\"><a href=\"https:\/\/blogi.eoppimispalvelut.fi\/tradenomit\/ihminen-asiakaspalvelun-keskiossa\/\">Ihminen asiakaspalvelun keski\u00f6ss\u00e4<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/blogi.eoppimispalvelut.fi\/tradenomit\/ihminen-asiakaspalvelun-keskiossa\/embed\/#?secret=3XlyqE9r8K\" width=\"600\" height=\"338\" title=\"&#8221;Ihminen asiakaspalvelun keski\u00f6ss\u00e4&#8221; &#8212; Tradenomit bloggaa\" data-secret=\"3XlyqE9r8K\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/blogi.eoppimispalvelut.fi\/tradenomit\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"T\u00e4m\u00e4 reaktiopaperi k\u00e4sittelee Five9-yrityksen julkaisemaa&#8221; Making Customer Service a More human Experience (2021)&#8221; opasta. Se kertoo siit\u00e4, miten yritykset voivat parantaa asiakaspalvelua tekem\u00e4ll\u00e4 siit\u00e4 aidommin inhimillist\u00e4. Kirjan p\u00e4\u00e4ajatus on, ett\u00e4 hyv\u00e4 asiakaskokemus syntyy silloin, kun yritys yhdist\u00e4\u00e4 teknologian ja ihmisen vuorovaikutuksen. Pilvipalvelut, teko\u00e4ly ja automaatio voivat auttaa, mutta vain jos ne tukevat ty\u00f6ntekij\u00f6it\u00e4 ja mahdollistavat [&hellip;]"}