When reading the article ‘How to provide an excellent customer experience in the digital age’ by Sana Commerce, you will come across several important and relevant subjects related to customer experiences and how to improve those things. You will figure out why this topic is so important compared to now and how it started some…
Read moreFirst Impression of the Article I read the article Digital Customer Experience – Connecting the Dots, published by i-scoop, which included very interesting information and approaches to digital services and their affect on customer experience. Some of the approaches were familiar to me through my own experiences, and some information was completely new. Why I…
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According to the article written by (Five9) on how to increase customer experience, every customer wants to encounter an exceptional experience. A great customer experience is known as being a seamless and effortless interaction between the customer and the company. It can take place on multiple platforms, which results into a fast and accurate…
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