Educational material

Tourism operating environment and
characteristics

A tourism entrepreneur needs to understand the nature of his/her operating environment.  This will be examined through three topics:

  • Tourism operating environment in Lapland
  • Network description
  • Responsibility

Successful business

The prerequisite for doing business successfully is that the basic elements of the business are in order. This will be examined through four topics:

  • Tourism entrepreneur’s path
  • Four success factors
  • Customer experience
  • Prosperous company

Safety and security

Safety is a part of good business. In the tourism sector it means responsibility for the safety of customers, staff and the environment. These will be examined through the contents of the safety plan.

Laws and regulations

It is important for a tourism entrepreneur to know and comply with the laws and regulations relating to the services or products offered. This will be examined through three topics:

  • Company law
  • Data protection
  • Act on Travel Service Combinations